Virtual Appointment
FAQ
General Questions
What makes Von Bargen’s different?
At Von Bargen’s, we combine generations of expertise with a deeply personal approach. Our team focuses on education, transparency, and craftsmanship—helping you find or create pieces that feel truly meaningful, not just beautiful.
Do you have physical stores?
Yes—we have multiple studio locations where you can experience our collections in person and work one-on-one with our jewelry specialists. View Our Stores.
Do I need an appointment?
Walk-ins are always welcome, but we recommend booking an appointment for personalized service—especially for bridal, custom design, or consultations.
Do you offer virtual appointments?
Yes. We offer virtual consultations so you can explore pieces, ask questions, and work with our team from anywhere.
Diamonds & Bridal
How do I choose the right diamond?
Choosing a diamond is about more than just the 4Cs. We guide you through cut, color, clarity, and carat—while helping you understand how each impacts beauty, not just price.
Are your diamonds ethically sourced?
Yes. We are committed to responsible sourcing and only work with trusted partners who adhere to strict ethical standards.
Can I design a custom engagement ring?
Absolutely. Custom design is one of our specialties. We’ll guide you from inspiration through final creation, ensuring your ring is one-of-a-kind.
How long does a custom ring take?
Most custom pieces take 4–6 weeks, depending on complexity. We’ll provide a clear timeline during your consultation.
Jewelry Care & Services
Do you offer cleaning and repairs?
Yes. We provide professional cleaning, inspections, and repairs to keep your jewelry looking its best.
How often should I have my jewelry checked?
We recommend having your jewelry inspected every 6–12 months, especially for pieces worn daily.
Can rings be resized?
Most rings can be resized. Our team will evaluate your piece and recommend the best approach.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Do you offer shipping?
Yes. We offer secure, insured shipping for online purchases.
How long does shipping take?
In-stock items typically ship within a few business days. Custom or special-order pieces may take longer—we’ll communicate timelines clearly.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
What is your return policy?
We want you to feel confident in your purchase. Please contact us or visit our Returns page for full details, as policies may vary by item type.
Payments & Financing
What payment methods do you accept?
We accept all major credit cards, as well as other payment options available at checkout.
Do you offer financing?
Yes. We offer flexible financing options to help make your purchase more comfortable.
Gifting
Do you offer gift wrapping?
Yes. Every piece is beautifully packaged and ready for gifting.
Can I include a note?
Absolutely. You can include a personalized message with your purchase.
Still Have Questions?
Our team is here to help you feel confident every step of the way.
