At Von Bargen’s, we combine generations of expertise with a deeply personal approach. Our team focuses on education, transparency, and craftsmanship—helping you find or create pieces that feels meaningful, not just beautiful. We strive to improve the communities we serve donating to many organization within each of our 5 locations.

Yes—we have multiple locations in Vermont and New Hampshire where you can experience our collections in person and work one-on-one with our jewelry specialists. View Our Stores.

Walk-ins are always welcome, but we recommend booking an appointment for personalized service—especially for bridal, custom design, or consultations.

Yes. We offer virtual consultations so you can explore pieces, ask questions, and work with our team from anywhere.

Choosing a diamond is about more than just the 4Cs. We guide you through cut, color, clarity, and carat—while helping you understand how each impacts beauty, not just price.

Yes. We are committed to responsible sourcing and only work with trusted partners who adhere to strict ethical standards.

Absolutely. Custom design is one of our specialties. We’ll guide you from inspiration through final creation, ensuring your ring is one-of-a-kind.

Most custom pieces take 4–6 weeks, depending on complexity. We’ll provide a clear timeline during your consultation.

Yes. We provide professional cleaning, inspections, and repairs to keep your jewelry looking its best.

We recommend having your jewelry inspected every 6–12 months, especially for pieces worn daily.

Most rings can be resized. Our team will evaluate your piece and recommend the best approach.

Yes. We offer secure, insured shipping for online purchases.

In-stock items typically ship within a few business days. Custom or special-order pieces may take longer—we’ll communicate timelines clearly.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping is free.

Not at this time.

We want you to feel confident in your purchase. Please contact us or full details, as policies may vary by item type:

General Return Policy

* Returns allowed up to 20 Days
* Full Refund for items returned within 14 days
* Store credit only for items returned after 14 days
* Shipping and Handling are non-refundable
* Custom or special orders are non-refundable
* Any item that is not in-stock is a special order
* Any item marked final sale is not returnable
* Estate and Sale Jewelry are final sale are not returnable

Holiday Return Policy: Items purchased between November 15th through December 25th enjoy an extended return period and may be brought back through January 10th. All other elements of the return policy apply.

You may return any in-stock item for a full refund within fourteen days from the day you receive your item.

Any item returned must not be worn, scratched, custom sized or engraved. Von Bargen’s may, at it’s discretion, accept returns outside these parameters, but a restocking fee will be applied.

Special order purchases are not returnable. Deposits on layaways or special orders are non-refundable and can only be used as a store credit.

Please mail your item(s) back to Von Bargen’s insured and for security purposes do not write jewelry anywhere on the package, specifically in our name.

Returns may be sent to:

Von Bargens
35 South Main St.
Hanover, NH 03755

We're the 2nd generation of this family owned business since 1978.
With gratitude,

Jason and Julie
603-653-0006

We accept all major credit cards, as well as other payment options available at checkout.

Yes. We offer flexible financing options to help make your purchase more comfortable. Call 603-653-0006 for more information.

Yes. Every piece is beautifully packaged and ready for gifting.

Absolutely. You can include a personalized message with your purchase.